:root {
  --ump: #0b5d3b;
  --ump-dark: #07412a;
  --accent: #f2b705;
}
body { background: #f4f6f5; font-size: .95rem; }
.topbar { background: linear-gradient(90deg, var(--ump-dark), var(--ump)); }
.brand-mark { width: 38px; height: 38px; border-radius: 10px; background: var(--accent); color: var(--ump-dark);
  display: inline-flex; align-items: center; justify-content: center; font-size: 1.2rem; }
.brand-sub { font-size: .7rem; opacity: .8; font-weight: 400; line-height: 1; }
.btn-ump { background: var(--ump); color: #fff; border: none; }
.btn-ump:hover { background: var(--ump-dark); color: #fff; }
.card { border: none; border-radius: 14px; box-shadow: 0 1px 3px rgba(0,0,0,.06); }
.hero { background: linear-gradient(135deg, var(--ump-dark), var(--ump)); color: #fff; border-radius: 18px; }
.hero .lead { opacity: .9; }
.stat-num { font-size: 2rem; font-weight: 700; line-height: 1; }
.tile { border-radius: 12px; padding: 14px 16px; background: #fff; box-shadow: 0 1px 3px rgba(0,0,0,.06); }
.tile .lbl { font-size: .78rem; color: #6c757d; text-transform: uppercase; letter-spacing: .04em; }
.tile .val { font-size: 1.6rem; font-weight: 700; }
.ticket-code { font-family: ui-monospace, Menlo, Consolas, monospace; font-weight: 700; letter-spacing: .05em; }
.big-code { font-size: 2rem; background: #fff8e1; border: 2px dashed var(--accent); border-radius: 12px; padding: 10px 18px; display: inline-block; }
.timeline { list-style: none; padding-left: 0; margin: 0; }
.timeline li { position: relative; padding: 0 0 18px 26px; border-left: 2px solid #dfe5e2; margin-left: 8px; }
.timeline li:last-child { border-left-color: transparent; }
.timeline li::before { content: ""; position: absolute; left: -7px; top: 2px; width: 12px; height: 12px;
  border-radius: 50%; background: var(--ump); border: 2px solid #fff; box-shadow: 0 0 0 2px var(--ump); }
.timeline li.internal::before { background: #adb5bd; box-shadow: 0 0 0 2px #adb5bd; }
.steps { display: flex; gap: 4px; }
.steps div { flex: 1; text-align: center; font-size: .75rem; padding-top: 8px; border-top: 4px solid #dee2e6; color: #6c757d; }
.steps div.on { border-top-color: var(--ump); color: var(--ump); font-weight: 600; }
.table td, .table th { vertical-align: middle; }
.prio-Darurat { color: #dc3545; font-weight: 700; }
.prio-Tinggi { color: #fd7e14; font-weight: 600; }
.prio-Rendah { color: #6c757d; }
.pre-wrap { white-space: pre-wrap; }
.drop { border: 2px dashed #cfd8d3; border-radius: 12px; background: #fafcfb; }
.bukti-thumb { width: 96px; height: 96px; object-fit: cover; border-radius: 8px; border: 1px solid #dee2e6; }
.unit-card { transition: transform .1s, box-shadow .1s; } .unit-card:hover { transform: translateY(-2px); box-shadow: 0 4px 14px rgba(0,0,0,.08); }
.timeline li.dari-pelapor::before { background: #f2b705; box-shadow: 0 0 0 2px #f2b705; }
.timeline li.dari-pelapor .pre-wrap { background: #fff8e1; border-radius: 8px; padding: 8px 10px; margin-top: 4px; }
.file-chip { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; border: 1px solid #dee2e6; border-radius: 8px; background: #fff; font-size: .85rem; text-decoration: none; max-width: 100%; word-break: break-all; }
.card.border-warning { border: 2px solid #f2b705 !important; }